Welcome to Leading Edge Physiotherapy. By accessing our website, booking an appointment, or receiving services at any of our clinics, you agree to the following Terms of Service. These terms are designed to ensure clarity, safety, and mutual respect between our team and our valued patients.
1. Scope of Services
Leading Edge Physiotherapy provides physiotherapy, rehabilitation, and related health services delivered by licensed professionals. All treatments are evidence-based and tailored to individual needs. We do not guarantee specific outcomes, as recovery depends on multiple factors including patient adherence, medical history, and individual response.
2. Medical Disclaimer
Our services are not a substitute for medical advice, diagnosis, or treatment from a physician or other licensed healthcare provider. Always consult your doctor before starting any new treatment. We reserve the right to refer patients to other providers when necessary.
3. Risk Acknowledgement
By receiving treatment, you acknowledge that physiotherapy may involve physical exertion, manual techniques, and use of equipment that carry inherent risks, including but not limited to soreness, bruising, or aggravation of symptoms. You voluntarily assume all risks associated with your care.
4. Informed Consent
Before treatment begins, you will be asked to provide informed consent. This includes understanding the nature of the treatment, potential risks, benefits, and alternatives. You may withdraw consent at any time.
5. Privacy and Confidentiality
We are committed to protecting your personal health information in accordance with Alberta’s Health Information Act (HIA). For details on how your data is collected, stored, and used, please refer to our Privacy Policy.
6. Appointments and Cancellations
We require 24 hours’ notice for cancellations. Missed appointments or late cancellations may be subject to a fee. Repeated no-shows may result in suspension of booking privileges.
7. Payment and Insurance
Payment is due at the time of service unless otherwise arranged. We accept direct billing for select insurers but cannot guarantee coverage. Patients are responsible for understanding their benefits and paying any outstanding balances.
8. Use of Technology
Our clinics may use advanced rehabilitation tools (e.g., SwimEx pools, TRV chairs) and digital platforms for education and communication. While we take every precaution to ensure safety and privacy, you acknowledge that no system is entirely risk-free.
9. Website Use
Content on our website is for informational purposes only and does not constitute medical advice. We are not liable for any actions taken based on website content. External links are provided for convenience and do not imply endorsement.
10. Limitation of Liability
To the fullest extent permitted by law, Leading Edge Physiotherapy, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or website.
11. Code of Conduct
We foster a respectful, inclusive environment. Abusive language, harassment, or unsafe behavior will not be tolerated and may result in termination of services.
12. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of our services or website constitutes acceptance of any changes.