Royal Glenora

You are obviously reading google reviews because you are looking for a quality physiotherapy clinic. I have been attended to at the Glenora location. I will start by stating that the NEGATIVE REVIEWS on this site in relation to the Glenora location are not NOT FAIR reviews NOR ARE THEY INDICATIVE of what is ACTUALLY HAPPENING at that site. IF YOU ARE NOT A REASONABLE PERSON, and if you are the type who expects society to cater to you, then you would not match the "99%" of people who line up to get an appointment there, and who know the VALUE OF A DOLLAR matched against a VALUED EXPERIENCE.
1) Receptionists: From the time that you walk into the Glenora location you will see that ALL the front receptionists are naturally and genuinely kind hearted souls. They strive to do the best they can in their roles to juggle many tasks. What you won't see is them having any attitude or transferring stressors of the job to their cohorts or customers.
2) Staff: Josh Kennedy & Matt Pinard (co-owner) - I wrote to the College of Physiotherapy and the Alberta Association of Physiotherapists about them. :
a) Josh: My first point of contact in the clinic was my physiotherapist Josh Kennedy. He is good at his job, all physios have to be, but the difference is that he is true to himself and his personal values. He is naturally gifted beyond what a University Education or textbook can teach or provide. His very "presence" when he speaks with you leaves an impact beyond his words. If you have the chance to meet him, regardless of whether he is your physio, then you'll understand. I know he will soar to great heights wherever his career takes him.
b) Matt: Matt is my physio as well. Matt is stellar all around as a person and as a business owner. He treats all with respect and expects the same. He is humble though he has multiple clinic locations thus a lot of bragging rights - part of that is him being a genuine human being. He wants the best for everyone in his clinic from his staff to his clients... sometimes when you meet people like him in life you see that they continually put others ahead of their own needs.. I know he will balance that out so that he has more to give without burning out while still being an outlier in his field.
3) Take responsibility for your own treatment: It is important in any area of life for grown adults to take responsibility for what they want to see in their treatment and to inform their providers "directly" of what is working and what is not. That is what a REASONABLE person would do.
4) Prices: Prices are CLEARLY on the front ledge of the receptionist desk. In fact, due to their investment in technologically advanced equipment I have lobbied for the clinic to increase their prices, and I will WILLINGLY pay more for their services for they offer "more". They are rare "outliers.They have invested more financially than other clinics and A REASONABLE person would agree such needs to be rewarded. They may have a hard time 'balancing the books' because they put innovative practices and technology ahead of their profit margin. A REASONABLE customer would know and appreciate that 'nothing in life is free' - certainly not in this age of tariff warfare and rising costs all around.
5) Advanced Technologies: The TRV Chair is one of the central reasons people FLY- YES AEROPLANE 'FLY' - FROM OTHER PROVINCES to Leading Edge's Glenora location in order to use their TRV Chair. It is one of the few chairs available for access in Canada as very FEW clinics are willing to invest in it. I actually met a person there who flew in from another province just to use it then flew back hours later. Other rare technologies are on their website under "services"
7) Massage: I have suggested that they offer ONLY "sports massage or therapeutic" massage in their curtained areas so customers can at least have that service. Their Capilano site has full massage services.

A REASONABLE person sees the price of goods rising all around them, so if you don't want to pay MORE to go there - don't worry....there is a line of people that will!